Stay Safe

Protect your Flexepin using our 5 Golden Security Rules

By following these 5 Golden rules you can use your Flexepin Voucher with confidence when paying online. Remember to always be alert and watchful for scams, tricksters and fraudsters. You risk losing all your money if you do not follow all 5 of these rules.

Rule 1 – if uncertain check with Flexepin

If you are not familiar with procedures involved in using a Flexepin Voucher or are uncertain in any way, always contact Flexepin Customer Support on before use.

Rule 2Beware of fake merchants

Only ever enter a Flexepin at an authorised Flexepin merchant. If you are using a merchant’s website for the first time, always check first with Flexepin by searching our authorised merchant look-up here or by contacting us by sending a message to our Flexepin website URL at When a deal looks too good to be true, it is indicative of a fake website. Never pay a fine, deposit or advance fee or anything similar with Flexepin.

Rule 3 – Only use your Flexepin voucher to pay at a secure authorised Flexepin merchant

The payment page of an authorised Flexepin merchant will have a lock symbol in the search bar and the URL will commence with https://

Insecure look-alike payment pages may also not have the lock and the URL may commence with http:// (i.e. missing the “s”).

The security certificate is issued to the merchant and can be checked by clicking on the padlock icon that’s to the left of the URL inside your browser’s address bar.

If you are uncertain or suspicious, please check with the Flexepin team. We are here to help you.

Rule 4 – Never disclose any information about your Flexepin voucher to a third party

Only use Flexepin on secure payment pages as per Rule 3. It is never acceptable to share the 16 digit PIN in any other way to another person, including verbally, by phone, in emails, scans or into web-based messaging systems.

Even when dealing with the Flexepin team, do not disclose your 16 digit PIN, only disclose the serial number. Any request to disclose your 16 digit PIN or any part thereof is indicative of a fraud or scam.

Rule 5 – Treat your Flexepin voucher like you do your cash

Remember that the 16 digit PIN is effectively your cash and just as valuable.
Telling someone the 16 digit PIN or part thereof is the same as handing them cash. Hand it over and it is lost!